MotorShare - FAQs

VEHICLES & FLEET

Yes. All MotorShare vehicles are self-drive (Chauffeur option is available on request). During your booking period, you have access to the vehicle and are responsible for it. Only approved drivers listed on the booking are allowed to drive.

MotorShare vehicles are available from our Auckland showroom in Penrose. Your exact pick-up and return details will be confirmed during the booking process.

Yes. Vehicle delivery may be available within the Auckland region (including Auckland Airport). This must be requested during the booking process and is subject to availability. Additional fees may apply.

Yes. All MotorShare vehicles are road legal and maintained to meet New Zealand safety requirements.

Our vehicle fleet is available at our head office, 888 Great South Road, Penrose, Auckland. We are also able to drop off your vehicle (subject to availability / additional fees apply)

Yes. MotorShare takes care of all maintenance, servicing and general upkeep of the vehicles in the fleet.

Yes. MotorShare vehicles include roadside assistance support. If you experience a breakdown or issue during your booking, contact the MotorShare team immediately.

Yes. MotorShare vehicles are fitted with GPS tracking for safety, security and operational monitoring.

Yes. MotorShare vehicles may be fitted with dashcams to help protect customers and MotorShare in the event of an incident. Dashcams must not be disabled, moved, covered or tampered with.

If your booked vehicle becomes unavailable, MotorShare may offer you another vehicle of the same or higher category. If no suitable solution is available, MotorShare may offer a refund in line with the T&Cs.

BOOKINGS & DAILY RENTALS

You can book through the MotorShare website, app, or by contacting the team directly. All bookings are subject to availability.

The minimum booking period is 1 day.

Yes. Pick-up and drop-off are available 7 days a week. Standard hours are between 8 AM and 6 PM.

Yes. This may be possible by special arrangement. Out-of-hours pick-up or drop-off may incur additional fees.

Yes, if the vehicle is available and MotorShare approves the extension. You must contact the team before the end of your booking period. Keeping the vehicle without approval may result in additional charges.

Yes. You can add one additional approved driver to your booking. This option is available during checkout and comes with an additional fee.

PAYMENTS WITH CREDITS

No. You can book selected MotorShare vehicles as a standard daily rental. Credits are simply a prepaid payment option designed to give regular customers better value.

MotorShare credits are prepaid units that can be used to book eligible vehicles. Instead of paying the standard daily rental price each time, you can purchase credits in advance and use them across future bookings.

You purchase a pack of credits, such as 10, 20 or 30 credits. You can then use those credits to book eligible MotorShare vehicles. The number of credits required depends on the vehicle selected.

Credits give regular customers better value compared with paying the standard daily rental price each time (20% discount on average on all the cars if you are choosing a 10, 20 or 30 credits pack, and up to a 50% discount on a one day booking in the BMW i8 or the Mercedes-Benz AMG G63 if you select the 30 credits pack). The larger the credit pack, the stronger the effective value per rental.

Yes. You can still book selected MotorShare vehicles as a standard daily rental. Credits are optional and are designed for customers who plan to rent more regularly.

It depends on the vehicles you choose and the number of credits required for each booking. You can use your credits flexibly across eligible vehicles until your credit balance is used. For example, a Porsche Boxster 981 requires 0.5 credits per day, while a Ferrari 488 requires 3 credits per day.

Credits can be used on eligible MotorShare vehicles. The number of credits required depends on the vehicle, its category and the booking details. This will be shown before booking on your App.

Yes. You can purchase additional credits when needed.

Yes. MotorShare credits expire 3 years from the date of purchase, giving you plenty of time to enjoy the cars you want, whether you book now or later.

No. MotorShare credits are non-refundable and cannot be converted back into cash, credit, or any other monetary value.

Credits are linked to the customer account that purchased them. If you would like to add another approved driver to a booking or to your account, under the same conditions than the main driver and subject to MotorShare approval and additional fees (licence check).

PAYMENTS, DEPOSITS & SECURITY HOLDS

MotorShare accepts major credit and debit cards, internet banking and cryptocurrency for selected MotorShare products and experiences. Accepted payment methods for each booking will be shown during the booking process. You can also pre-pay your future bookings using MotorShare credits. Credits give you better value compared with paying the standard daily rental price each time.

Depending on the booking type, you may be able to pay a deposit first or pay the full amount upfront. Any remaining balance must be paid before or at the start of the booking.

Yes. If you have MotorShare credits available, you can use them toward eligible vehicle bookings.

MotorShare uses Stripe, a secure encrypted payment platform, to process online transactions. MotorShare does not have access to the full card details used for your online booking. For this reason, we will ask for a physical card on the day of your booking so it can be securely registered in our payment system and used to hold the selected excess amount for your reservation.

Yes. MotorShare may require a security hold or pre-authorisation before the booking starts. The amount depends on the vehicle and the selected liability reduction option.

The security hold is released after the vehicle has been returned, inspected and any outstanding charges have been confirmed. Bank processing times may vary depending on your card provider.

Unless stated otherwise, MotorShare prices are inclusive of GST.

CANCELLATIONS & BOOKING CHANGES

Yes, but cancellation rules apply. No refunds are available within 7 days of the booking start date. Changes are allowed up to 7 days prior, subject to availability. For full details, please refer to the T&Cs.

If you cancel more than 7 days before the booking start date, refund conditions depend on when the booking was confirmed and whether a deposit was paid. Please refer to the T&Cs for full details.

Bookings cancelled within 7 days of the start date are non-refundable.

Yes. Booking changes may be made up to 7 days before the start date, subject to availability.

Yes. MotorShare may cancel a booking due to safety concerns, vehicle unavailability, unforeseen circumstances or breach of booking conditions. If this happens, MotorShare will work with you to find a suitable solution where possible.

INSURANCE, EXCESS & LIABILITY

Yes. MotorShare maintains insurance for its vehicles. However, customers remain financially responsible for damage, loss, fees or liability that occurs during their booking, subject to the booking terms.

No. MotorShare maintains insurance for its vehicles, but the customer is not personally insured under MotorShare's insurance policy. The customer remains responsible for applicable liability, charges and losses under the booking terms. The T&Cs state that MotorShare's insurance policy is held for MotorShare's benefit and that the customer is not a party to that policy.

Your financial liability depends on the vehicle you choose. During the booking process, you can reduce your maximum liability by selecting one of the available financial liability reduction options. Options for each vehicle are clearly displayed at the top of the vehicle page before booking.

No. Excess reduction is not an insurance policy. It is a contractual option that reduces your maximum financial liability to MotorShare for covered vehicle damage, subject to the T&Cs.

You must contact MotorShare immediately. You may be responsible for damage, loss of use, admin fees, towing, cleaning, recovery costs or other related charges, depending on the situation.

No. Excess reduction does not apply in all situations. It may not apply if damage is caused by reckless driving, unauthorised drivers, track use, off-road driving, driving under the influence, failure to report damage, or breach of the T&Cs. Windscreen damages are not covered either.

Each separate incident may be treated separately. This means a separate liability amount may apply to each incident.

Yes. MotorShare may charge admin fees for handling damage, claims, infringements or other issues related to your booking.

Yes, in some cases. If the vehicle is damaged or unavailable because of something that happened during your booking, loss of use charges may apply under the T&Cs.

DRIVER ELIGIBILITY & ADDITIONAL DRIVERS

Only approved drivers listed on the booking are allowed to drive. Unauthorised drivers are not permitted. Any use by an unauthorised driver may result in immediate cancellation and additional charges.

Drivers must be at least 25 years old.

Yes. You must hold a valid full driver licence (overseas licences in English and non-English driver licences with IDP or accredited translation are accepted). Learner licences, restricted licences and photocopies are not accepted.

You must have held a full driver licence for more than 1 year.

Yes. International drivers may book if they provide the required licence and identification documents.

If your licence is not in English or uses a non-Roman alphabet, you may need an International Driving Permit or an approved translation.

No. Digital licences are not accepted under the current T&Cs. You must present a valid physical licence and ID or passport.

Only if they are added to the booking as an approved additional driver.

Yes. You can add one additional approved driver to your booking. This option is available during checkout and comes with an additional fee.

Yes. MotorShare may check your licence before or during the booking period. MotorShare may refuse or cancel a booking if licence information is invalid, incomplete or fraudulent.

WHERE YOU CAN DRIVE

Yes. Auckland is our main hub, but MotorShare vehicles can generally be driven anywhere in the North Island of New Zealand. Vehicles cannot be used on race tracks, off-road, on unsealed roads, or transported on any ferry service without MotorShare approval.

No, not without MotorShare's prior written approval.

No. MotorShare vehicles must not be driven off-road, on sand, or on unsealed roads (even SUV).

No. Track use is strictly prohibited. Any track use may result in immediate cancellation and additional charges.

No. Racing, drifting, burnouts, repeated launch control use, aggressive driving or mechanical abuse are not permitted. Any resulting damage may be treated as customer-caused damage.

Not without MotorShare's written approval. This includes taxi, chauffeur, delivery, promotional or commercial use.

Personal photos are generally fine. Commercial, promotional or public content use requires prior written approval from MotorShare. Exterior camera mounting, stunts or risky filming activities are not allowed.

PICK-UP, RETURN & VEHICLE CARE

Vehicles are collected from MotorShare's Auckland hub in Penrose, unless delivery has been arranged.

Standard pick-up and drop-off hours are between 8 AM and 6 PM, 7 days a week. Other times may be available by special arrangement.

Yes. Your vehicle will be ready with a full tank, and you must return it with a full tank. If the vehicle is returned with less fuel, refuelling charges and fees may apply.

You will be responsible for all resulting costs, including recovery, draining, cleaning, repairs and loss of use.

Daily rentals include 200 km per day (up to 300 kms on some cars). Additional kilometres packs are available in the check-out process. Additional kilometres are charged depending on the vehicle category.

Additional kilometres will be charged based on the vehicle category. The applicable charge will be shown in the booking terms or vehicle details.

A 30-minute grace period applies. After that, late fees may apply. If the vehicle is returned more than 2 hours late, an additional full day may be charged.

No. All MotorShare vehicles are strictly non-smoking. Cleaning fees apply if this rule is breached.

No. Pets and animals are not allowed in MotorShare vehicles. A cleaning fee may apply if this rule is breached.

Food and drinks should not be consumed in the vehicle, except water in sealed containers, unless MotorShare has given permission. You may be charged for stains, spills, odours or interior damage.

You do not need to valet the vehicle, but it must be returned in a tidy and respectful condition. Additional cleaning fees may apply if the vehicle is returned excessively dirty.

The vehicle must be parked safely and legally. Where possible, it should be parked in a garage, driveway or secure parking facility.

MotorShare manages vehicle presentation and cleaning between customer bookings. Cleaning costs and responsibilities may depend on the managed vehicle agreement.

You may be charged for replacement keys, reprogramming, security resets and any related loss of use.

FINES, TOLLS & EXTRA CHARGES

The customer is responsible for all speeding tickets, parking fines, tolls and other penalties incurred during the booking period. Admin fees may apply for processing these charges.

Additional fees may apply for late returns, extra kilometres, fuel, cleaning, damage, loss of use, tolls, fines, admin work, unauthorised use or breach of the T&Cs.

MotorShare may charge applicable fees, cancel the booking, refuse future bookings or take further action depending on the breach.

SAFETY, INCIDENTS & ROADSIDE ASSISTANCE

Make sure everyone is safe first. Contact emergency services if needed, then contact MotorShare as soon as possible. You should collect relevant information, including photos, details of other parties involved, witness details and any police reference if applicable.

Contact MotorShare immediately. Roadside assistance details are available in the vehicle guide.

Stop safely if needed and contact MotorShare for instructions.

No. You must not drive the vehicle in unsafe or extreme weather conditions. If bad weather may delay your return, contact MotorShare as soon as possible.

No. MotorShare vehicles must not be driven through floodwater, deep water or any condition where water may enter the vehicle. Any resulting damage may be treated as customer negligence.

Contact the police immediately, then contact MotorShare. You must take reasonable steps to keep the vehicle secure at all times, including locking the vehicle and keeping the keys safe.

GPS, DASHCAMS & PRIVACY

No. GPS systems and dashcams must not be disabled, moved, covered or tampered with. Doing so may be treated as a serious breach of the booking terms.

MotorShare collects driving and vehicle data for safety, security, booking management, compliance and operational monitoring.

MotorShare may collect your name, contact details, address, licence details, payment details, booking information and vehicle usage data.

Yes. MotorShare may share relevant information with authorities, councils, insurers, police or service providers where required for fines, claims, compliance or legal matters.

MotorShare may store customer and booking information in its customer management systems. This is used to manage bookings, payments, invoices, licence checks and customer support.

MANAGED VEHICLES

The Managed Vehicle programme allows selected private vehicle owners to place their car into the MotorShare fleet. MotorShare manages the vehicle, makes it available for approved customer bookings, and helps the owner generate income based on actual reservations.

Yes, but only selected vehicles are accepted. MotorShare reviews each vehicle based on its brand, model, condition, market appeal, suitability for the fleet and expected customer demand.

Your vehicle can generate income when it is booked by MotorShare customers. Revenue is based on actual bookings, so income is not guaranteed.

No. Managed Vehicle income is not guaranteed. Revenue depends on customer demand, vehicle availability, pricing, seasonality and the number of bookings received.

Managed vehicles must be stored with MotorShare. This ensures the vehicle is available for bookings, properly presented to customers and maintained to MotorShare's cleanliness and operational standards.

Yes. As the owner, you can use your vehicle when it is not booked. Usage must be coordinated through MotorShare to avoid conflicts with customer reservations.

The vehicle needs to stay with MotorShare so it can be available for customers, cleaned between bookings, checked before and after use, and managed to the same standard as the rest of the fleet. This also helps protect the customer experience and maximise booking opportunities.

MotorShare manages the booking process, customer communication, handovers and operational coordination.

MotorShare manages vehicle presentation and cleaning between customer bookings. Cleaning costs and responsibilities may depend on the managed vehicle agreement.

Maintenance responsibilities are agreed between MotorShare and the vehicle owner before the car enters the fleet. The vehicle must remain in excellent mechanical, cosmetic and roadworthy condition at all times.

MotorShare has access to a unique dual-insurance programme designed to cover both private owner use and rental use within the MotorShare fleet. Full insurance details, requirements and costs can be provided on request before the vehicle is accepted into the Managed Vehicle programme.

MotorShare is mainly interested in desirable, premium, performance, luxury or rare vehicles that complement the existing fleet. Not every vehicle will be accepted.

Yes. MotorShare may refuse any vehicle if it does not match the fleet strategy, customer demand, condition standards or operational requirements.

Yes, subject to the terms of your Managed Vehicle agreement. Notice periods, existing bookings and any outstanding costs may need to be considered.

The programme allows owners to potentially generate income from a vehicle that would otherwise sit unused. MotorShare handles the customer-facing side of the operation, including bookings, presentation and fleet management.

No. The programme is not an investment product and income is not guaranteed. It is a managed access programme designed to help selected owners make their vehicle available to MotorShare customers.

MotorShare sets pricing based on the vehicle, market demand, fleet positioning, seasonality and operating costs.

If demand is lower than expected, income may be limited. MotorShare may review pricing, positioning or whether the vehicle should remain in the programme.

SYNDICATE PROGRAMME

The Syndicate model allows individuals to purchase a share in an exceptional vehicle, such as a Lamborghini Huracan, McLaren 650S or another high-end model. In return, syndicate owners receive access to that specific vehicle for a set number of days and kilometres, depending on the size of their share.

The Syndicate model is designed for people who want regular access to an exceptional car without owning the entire vehicle alone. It is ideal for drivers who want a deeper connection with one specific vehicle and plan to use it regularly.

You purchase a share of a specific vehicle. Your share gives you access to a defined number of driving days and kilometres in that vehicle. The larger your share, the more access you receive.

It depends on the share size you buy. For example, a 1/4 share may entitle you to around 90 days per year, while a 1/6 share may entitle you to around 60 days per year. A small allowance is usually kept aside for annual maintenance and operational requirements.

Pricing depends on the vehicle and the share size available. For more information, visit the Syndicate section on the MotorShare website.

All Syndicate owners become part of the MotorShare ecosystem. However, you do not need to purchase a standard annual credit pack or rental plan if you are already a Syndicate owner.

Yes. Syndicate owners can access MotorShare annual plans or credit packs at a discounted rate. This allows them to enjoy other vehicles in the fleet in addition to their Syndicate vehicle.

No. Syndicate days are linked to the specific vehicle you own a share in. If you want access to other vehicles, you can purchase a share in multiple Syndicate vehicles or add a MotorShare annual plan or credit pack at a discounted rate.

Yes. You may purchase shares in multiple Syndicate vehicles, subject to availability and MotorShare approval.

Your upfront costs usually include: your share of the vehicle, a MotorShare organisation fee, and a contribution to an expense fund for upfront or ongoing vehicle costs. Any remaining expense fund balance is held for future vehicle-related costs.

Syndicate owners are responsible for their share of ongoing vehicle costs. These may include insurance, maintenance, servicing, tyres, cleaning, registration, storage and other operating expenses.

MotorShare manages the maintenance, servicing, insurance coordination and general operational requirements of the vehicle. The costs are shared between Syndicate owners.

No. The Syndicate model should not be viewed as an investment strategy. Most vehicles depreciate and carry ongoing operating costs. While some vehicles may increase in value, this should not be expected.

Yes, it is possible. If the vehicle appreciates, the value of your share may also increase. However, most vehicles depreciate, and Syndicate owners should expect depreciation as part of vehicle ownership.

Yes. When the vehicle is not being used by Syndicate owners, it may be made available to approved MotorShare customers. This can help generate revenue for the Syndicate.

MotorShare charges a management fee on bookings made by MotorShare customers. The remaining revenue is distributed between Syndicate owners based on their ownership share and usage structure, after applicable operating expenses.

MotorShare charges a management fee on revenue generated when the vehicle is used by MotorShare customers. The remaining revenue is shared between Syndicate owners, after operating expenses.

Yes. If your share of revenue exceeds your share of vehicle expenses, you may be able to apply the balance toward MotorShare credit packs or annual plans.

Syndicate vehicles are stored at the MotorShare Garage in Penrose, Auckland.

The vehicle is legally registered under MotorShare. Each Syndicate owner signs an agreement confirming their shared ownership interest in the vehicle. A security interest may also be registered on the PPSR.

Bookings are made through the MotorShare booking system, available through the website and mobile app. Booking rules are designed to ensure fair access between Syndicate owners.

Yes. Syndicate owners receive priority access to their vehicle. In exceptional cases, a Syndicate owner may request priority over a MotorShare customer booking, but this is not encouraged unless truly necessary.

All approved MotorShare customers are subject to liability and excess requirements. If another customer damages the vehicle, MotorShare will manage the process, including damage assessment, customer liability and repair coordination.

Only MotorShare-approved drivers may drive the vehicle. You may be able to add one additional approved driver, such as a family member or close contact, subject to MotorShare's approval process.

MotorShare's standard vehicle usage rules apply. In general, track use, off-road driving, unsealed roads, ferry transport and use outside the North Island are not permitted unless specifically approved by MotorShare.

Yes. MotorShare manages cleaning and presentation of the vehicle. Cleaning costs are generally treated as part of the vehicle's operating expenses. If a Syndicate owner returns the vehicle clean to MotorShare's standard, the cleaning cost may be waived.

You can notify MotorShare if you wish to sell your share. You may also find a buyer yourself, subject to MotorShare approval, which may help avoid additional administration fees. If a suitable buyer is not found, MotorShare may assist you in listing the share on Trade Me or other suitable platforms. Listing or administration fees may apply. Depending on the terms of your Syndicate agreement, MotorShare may also have the option to purchase the share from you.

If the Syndicate agrees to sell the vehicle, sale proceeds are distributed between owners according to their share, after any applicable costs, fees or outstanding expenses.

No. MotorShare may review pricing, positioning or whether the vehicle should remain in the programme and inform all owners before selling the car.

Yes, but the buyer must be approved by MotorShare. This ensures every Syndicate owner meets the required standards and understands the rules of the programme.

MotorShare manages maintenance requirements and coordinates any necessary servicing or repairs. Maintenance time may reduce vehicle availability, and related costs are shared between Syndicate owners.

You can express interest in specific vehicles or upcoming Syndicate opportunities. MotorShare will decide which vehicles are suitable for the Syndicate programme based on demand, availability, value and long-term fleet strategy.

It can be, if you want regular access without carrying 100% of the purchase price, storage, maintenance and operating costs yourself.

Usage is tracked through the MotorShare booking system. Rules are in place to ensure fair access between owners.

CONTACT & SUPPORT

You can contact MotorShare by phone or email. Phone: 0800 220 009. Email: team@motorshare.co.nz

MotorShare is based in Penrose, Auckland. Final pick-up and return instructions will be confirmed with your booking.

Frequently Asked Questions

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